Water-resistant suede . Ideal for both indoor and outdoor use. UGGpure wool lining and insole. UGGpure wool insole to naturally wick away moisture. Whole sizes only, for 1/2 sizes please order next size up.
All U.S. orders ship for FREE and quick! (Delivery time is 1-3 business days)
All International orders ship for FREE after $300 or more in order.
All Canada orders ship for $15 flat. (Delivery time varies from 2-4 days)
All other International orders ship for $24 flat. (Delivery time varies from 3-7 days)
*ALL NEW BALANCE ITEMS ARE U.S. SHIP ONLY.*
Our policy lasts 30 days for returns and exchanges. For all Holiday-related purchases from 11/1-12/25, Returns are extended until 1/31. Any Sale or Promotion code items are final and are not eligible for returns/ exchanges. Any returns past our policy are eligble for Gift Card only.
FREE DOMESTIC RETURNS!
For all U.S. orders, returns are free! Just contact us at firstname.lastname@example.org or our customer service link. Unfortunately, returns are not covered for International orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt/ invoice or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, return your current item and just purchase the new one on our site.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2800 Leavenworth St. #44 San Francisco California US 94133
For all U.S. Orders please contact us at firstname.lastname@example.org for a pre-paid returns label. Unfortunately, returns are not covered for any International Orders. Sorry!
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.